For Customers - Always Free
KeepMyBooking is completely free for customers. Download the app, discover local businesses, and book appointments - no subscription, no booking fee, no credit card required.
For Merchants - Pay Only When You Earn
KeepMyBooking operates on a simple commission model. There are no monthly fees to list your business, no setup costs, and no lock-in contracts. We take a small percentage only when a booking is completed - so we grow when you grow.
Full Fee Breakdown
Every deduction from a booking is listed here. There are no hidden fees. The table below shows exactly what is taken from each completed booking and by whom.
| Fee | Who charges it | Who pays it | Amount |
|---|---|---|---|
|
Platform commission KeepMyBooking's fee for facilitating the booking |
KeepMyBooking | Merchant (deducted from payout) | 2.5% of booking value |
|
Payment processing fee Stripe's fee for processing the card payment securely |
Stripe | Merchant (deducted from payout) | 1.75% + $0.30 per transaction |
|
GST on processing fee Applied to Stripe's fee for Australian businesses. GST-registered merchants can claim this back. |
ATO / Stripe | Merchant | 10% of Stripe fee (~$0.14 on $60) |
|
International card surcharge Only applies if a customer pays with an overseas-issued card. Rare for local bookings. |
Stripe | Merchant (deducted from payout) | +1.5% (total 3.25% + $0.30) |
| Total deducted on a typical domestic $60 booking | Combined platform + processing + GST | ~$2.84 (4.73%) | |
Worked Examples
Here is exactly how the money flows on real booking values, so merchants know precisely what they will receive before listing their services.
| Booking value | KeepMyBooking commission (2.5%) | Stripe fee incl. GST | Total deducted | Merchant receives |
|---|---|---|---|---|
| $30.00 | $0.75 | $0.91 | $1.66 | $28.34 |
| $50.00 | $1.25 | $1.21 | $2.46 | $47.54 |
| $60.00 | $1.50 | $1.49 | $2.99 | $57.01 |
| $80.00 | $2.00 | $1.87 | $3.87 | $76.13 |
| $100.00 | $2.50 | $2.26 | $4.76 | $95.24 |
| $120.00 | $3.00 | $2.64 | $5.64 | $114.36 |
| $150.00 | $3.75 | $3.22 | $6.97 | $143.03 |
| $200.00 | $5.00 | $4.18 | $9.18 | $190.82 |
Payment Processing & Security
All payments on KeepMyBooking are processed securely by Stripe - one of the world's leading payment providers.
Plan Comparison
A full side-by-side comparison of what's included across customer and merchant tiers.
| Feature | Customer (Free) | Merchant Standard (Free) | Merchant + Analytics ($20/mo) |
|---|---|---|---|
| App download | ✓ | ✓ | ✓ |
| Browse businesses | ✓ | ✓ | ✓ |
| Make bookings | ✓ | N/A | N/A |
| Booking reminders | ✓ | ✓ | ✓ |
| Messaging | ✓ | ✓ | ✓ |
| Business listing page | - | ✓ | ✓ |
| Services & products management | - | ✓ | ✓ |
| Booking management dashboard | - | ✓ | ✓ |
| Cancellation policy controls | - | ✓ | ✓ |
| Coupon & discount codes | - | ✓ | ✓ |
| Team member access (up to 3) | - | ✓ | ✓ |
| Holiday & closure blocking | - | ✓ | ✓ |
| Google Calendar integration | - | ✓ | ✓ |
| VIP customer access | - | ✓ | ✓ |
| Private business page option | - | ✓ | ✓ |
| Test booking experience preview | - | ✓ | ✓ |
| Analytics & performance dashboard | - | - | ✓ |
| Revenue & booking trend reports | - | - | ✓ |
| Customer behaviour insights | - | - | ✓ |
| Monthly cost | Free | Free | $20 AUD/mo |
| Commission per booking | N/A | 2.5% | 2.5% |
Pricing FAQ
Common questions about how KeepMyBooking's pricing and payments work.
No. Listing your business on KeepMyBooking is completely free. There are no setup fees, no monthly listing fees, and no lock-in contracts. The only cost is a 2.5% commission deducted from each completed booking.
Payouts are processed by Stripe within 1–2 business days after a booking is completed. Funds are deposited directly into your nominated bank account. New accounts may have a slightly longer initial settlement period while Stripe verifies your account details.
No. The price you set for your service is exactly what the customer pays at checkout. KeepMyBooking does not add any surcharge, booking fee, or processing fee on top of your listed service price. All platform and processing costs are deducted from your payout.
Commission is only charged on completed bookings where payment has been collected. If a booking is cancelled before payment is processed, no commission applies. If a booking is cancelled after payment and a refund is issued, the commission on that booking is also refunded to the merchant. Cancellation fees you have configured (charged to the customer) are subject to the standard 2.5% commission.
Yes. Merchant service fees and payment processing fees are tax deductible business expenses in Australia, provided they relate to income-producing activities. If you are GST-registered, you can also claim the GST component of Stripe's fee back as an input tax credit. Speak with your accountant for advice specific to your situation.
If a customer pays with a card issued outside of Australia, Stripe charges an additional 1.5% processing fee (total 3.25% + $0.30 instead of 1.75% + $0.30). This additional cost is deducted from the merchant's payout. KeepMyBooking's 2.5% commission is unchanged. International card transactions are rare for local service businesses.
Yes - merchants must connect a Stripe account as part of the business page setup process. This is a free, one-time process completed directly in the KeepMyBooking app. Stripe will verify your identity and link your bank account. Once connected, payouts are fully automatic - no manual action is required after each booking.
Any changes to KeepMyBooking's commission rate or pricing structure will be communicated to all merchants with at least 30 days notice before taking effect. We are committed to keeping our pricing simple, transparent, and competitive. The current 2.5% commission rate applies to all merchants regardless of volume or category.