Help Guides

KeepMyBooking is a free app available on both iOS (App Store) and Android (Google Play). Download the app and follow the steps below to create your account.

Creating a New Account

1. Open the KeepMyBooking app - tap the icon on your home screen.
2. Tap Create Account - you will be taken to the registration screen.
3. Enter your email address in the Email field.
4. Set a secure password, then confirm it in the Confirm Password field. Tap the eye icon to show or hide.
5. Tick the checkbox to agree to the Terms of Service and Privacy Policy.
6. Tap Sign Up - your account will be created. Alternatively tap the Google button to sign up with your Google account in one step.

After signing in you will land on the Home screen - your central hub for discovering businesses and accessing all parts of the app.

What’s on the Home Screen

• Search bar - Tap “Search businesses, services...” to find any business or service by name.
• Featured - Shows the most-booked businesses on the platform. Swipe horizontally to browse. Tap the heart icon to save a business to your Favourites.
• Browse by Category - Scroll down to explore businesses by category: Hair & Beauty, Event & Studios, Vehicle Services, Clubs & Sport, Health & Fitness, and Professional Services.

Bottom Navigation Bar

• Home - Return to the main discovery screen.
• Schedule - View all your upcoming and past bookings.
• Messages - Chat with businesses you have booked with or with new businesses.
• Notifications - View booking reminders and alerts. The red badge shows unread count.
• Profile - Manage your personal details, payment methods, and business pages.

You can find businesses by name, service type, or category. The Search Filters screen gives you full control over how results are sorted and displayed.

How to Search

1. Tap the Search bar at the top of the Home screen.
2. Type a business or service name - results appear as you type.
3. Tap the filter icon to open the Search Filters panel and refine results.

Search Filter Options

• Category - Filter by: All, Hair & Beauty, Event & Studios, Vehicle Services, Clubs & Sport, Health & Fitness, or Professional Services.
• Sort By - Choose from: Most Booked, Distance, Rating, or Name (A–Z).
• Search Radius - Toggle on to limit results to businesses within a set distance from your location.
• Minimum Rating - Drag the slider to set a minimum star rating for businesses shown.

Your Profile screen contains your personal information, saved businesses, payment methods, settings, and business management tools.

Profile Screen Overview

• Profile card - Displays your name, email, and profile photo. Tap the camera icon to update your photo.
• Update Profile Details - Tap this button to edit your personal information.
• My Favorites - View all businesses you have saved with the heart icon.
• Payment Methods - Add, remove, or manage credit/debit cards for faster checkout.
• Settings - Manage preferences and integrations.
• Business Management - If you are also a merchant, manage your business pages here. Tap ‘Create New Business Page’ to list a new business.

Editing Your Profile Details

1. Tap Update Profile Details on the Profile screen.
2. Update your First Name, Last Name, Date of Birth (optional), and Gender (optional).
3. Your phone number is shown with country code (+61 for Australia) - edit as needed.
4. Tap Update Profile to save. Tap Cancel to discard.

Setting Your Region

KeepMyBooking uses your region to show prices in local currency and connect you to the nearest server.

1. Tap the globe icon in the top-right of the Profile screen.
2. Tap Detect My Region - the app will automatically identify your region, or select manually from the list.
3. Your current region (e.g. Australia - AUD, +61) will show with a tick.

Booking a service on KeepMyBooking is a simple 3-step process: select a service, choose a date and time, then confirm your booking.

1. Browse available services - tap View Products to expand a service category and see individual products.
2. Tap the product you want - a tick will appear and the card will highlight in purple, showing name, price, duration, time slot details, available days, and location.
3. Tap Next - the button activates once you have selected a product.

1. Tap Select a date - a calendar picker will open.
2. Select an available date - available dates appear in bold. Greyed-out dates are not available. Today is circled; your selected date is highlighted in purple.
3. Tap OK - closes the calendar and loads available time slots for that date.
4. Select a time slot - available times are shown as tiles (e.g. 5:00 PM–6:00 PM). Tap the slot that suits you.
5. Tap Next - proceeds to Step 3.

1. Review the booking summary - check the service, price, business name, date and time are all correct.
2. Note the cancellation policy - if a fee applies it will be shown in the orange Cancellation box. Read this carefully before confirming.
3. Add a coupon code (optional) - scroll down to the Coupon Code field. Enter your code and tap Apply.
4. Add notes (optional) - use the Additional Notes field to add any special requests for the business.
5. Tap Confirm Booking - your booking is submitted and will appear in your Schedule.

The Schedule screen is your booking diary. It shows all your appointments - upcoming and past - with status, service, time, duration, and cost.

Upcoming vs Past Bookings

Toggle between Upcoming and Past using the tab selector at the top of the Schedule screen.

• Upcoming - Shows confirmed bookings that have not occurred yet.
• Past - Shows completed and cancelled bookings.

Filtering Your Schedule

Use the filter chips at the top to narrow down bookings: All, Pending Payment, Confirmed, Refunded, Today, or Filter for advanced options.

Booking Status Badges

Notifications keep you informed about your bookings and account activity. The red badge on the Notifications icon shows how many unread notifications you have.

Notification Types

• Appointment Reminder (Personal) - Sent before an upcoming booking. Shown with a calendar icon and purple badge.
• New Appointment Confirmed (Business) - Sent when a business confirms a booking you have requested. Shown with a red badge.

Filtering Notifications

Tap the filter tabs: All / Personal / Business. Tap the filter icon for additional options - choose between Appointments and Payments categories. Tap the double-tick icon to mark all as read.

The Messages screen lets you communicate directly with businesses you have booked or enquired with. Each conversation shows the business name, profile photo, and a preview of the last message.

How to Use Messages

1. Tap Messages in the bottom navigation bar.
2. Use the search bar to find a specific business or owner name.
3. Tap a conversation to open the chat thread with that business.
4. Type in the message field and send - use this to ask questions, request changes, or communicate special needs before your appointment.

Use this table as a quick reference for finding key features in the app.

If you need help with the app, have a question about a booking, or want to report an issue, our team is here to help.

Creating Your Business Page

This guide walks you through the complete four-step process of creating your business profile on the KeepMyBooking platform. Follow each step carefully to ensure your business page is set up correctly before it is submitted for review by the KeepMyBooking administration team.

Once submitted, you then need to update your business page to get it to a state that is ready for publication. Once you have completed all the requirements your profile will undergo a manual verification process. You will be notified when your page is approved and live on the platform.

Overview of the setup process

The first step collects the core identity information for your business. This information will be displayed on your public KeepMyBooking profile and is what customers will see when they find your business through the app.

Fields on this screen

How to complete this step

1. Tap the Business Name field and type your trading name exactly as you want it to appear publicly.
2. Tap the Description field and write a clear, professional summary of your business and what services you offer. You have up to 1,000 characters. The character counter at the bottom right shows how many you have used.
3. Tap the Category dropdown and select the category that best describes your primary service offering.
4. Once all three fields are completed, tap the purple Next button at the bottom of the screen to proceed to Step 2.

Step 2 collects your business contact details. These details are used by KeepMyBooking to verify your identity and communicate with you about your account. Some details may also be displayed to customers on your public profile.

Fields on this screen

How to complete this step

1. Tap the Owner Name field and enter the full name of the business owner.
2. Tap the Phone Number field. The Australian country code (+61) is pre-filled. Enter your number without a leading zero.
3. Tap the Email field and enter your business email address.
4. Tap the Registration Number field and enter your ABN (11 digits, no spaces) or equivalent registration number.
5. Tap Next to proceed to Step 3, or Previous to return to Step 1 to make changes.

Step 3 collects your business location. Your address is displayed to customers on your profile and is used to power the geolocation-based discovery features of the KeepMyBooking platform. GPS coordinates are required to enable Google Maps directions from your profile.

Fields on this screen

How to enter your address

1. Tap the Address field and type your full business address. The field accepts up to 200 characters.
2. Check that the Country dropdown shows the correct country. Tap it to change if needed.
3. Proceed to setting your GPS coordinates as described below.

How to set your GPS coordinates

GPS coordinates are required for the platform's mapping and directions features. Tap the Set Location button to open the location picker. You have three options:

Option B - Open Google Maps:

1. Tap Open Google Maps to Find Location. Google Maps will open.
2. Search for or navigate to your business address in Google Maps.
3. Long-press (tap and hold) on your exact business location on the map.
4. Your coordinates will appear in the search bar at the top of the screen in the format: -33.8267, 151.2093.
5. Copy these coordinates, return to the KeepMyBooking app, and paste them into the Latitude and Longitude fields.

Option C - Plus Code:

1. Open Google Maps and find your business location.
2. Tap on your location. A panel will appear at the bottom of the screen.
3. Scroll down in the panel to find the Plus Code (a short alphanumeric code such as 4RRG+52).
4. Copy the Plus Code and paste it into the Plus Code field in the KeepMyBooking Set Location screen. The app will convert it to coordinates automatically.

Once you have entered your coordinates using any of the above methods, tap Save to confirm your location. Then tap Next to proceed to Step 4.

Step 4 is the final stage of the business setup process. Before your profile is submitted for review, the app presents a full summary of all the information you have entered across Steps 1 to 3. Review each section carefully before submitting.

What to check on this screen

• Business Information: confirm that your business name, description, and category are correct and accurately represent your business.
• Contact Information: verify that your owner name, phone number, email address, and registration number (ABN) are correct.
• Location: confirm that your address and GPS coordinates are accurate.

Making corrections before submitting

If you spot an error on the review screen, tap the Previous button to navigate back to the relevant step and make corrections. You can move back and forth between steps as many times as needed before submitting.

Submitting your business page

Once you are satisfied that all details are accurate, tap the Create / Submit button at the bottom of the review screen. Your business page will be created and you will gain access to the business setup page.

Troubleshooting

Getting Help

If you experience an issue that is not covered by this guide, the KeepMyBooking support team is available to assist you.

Once your initial business page has been created using the four-step setup process, you will be taken to your Business Mode home screen. From here, you can access the Manage Business section to complete your profile and work through the seven requirements that must be fulfilled before your page can be submitted for publication and admin review.

Your business page will not be visible to customers until all seven checklist requirements are completed and you tap the Publish button.

The Business Mode home screen

After completing the initial setup, you will see the Business Mode home screen for your business. This screen provides a summary of your business status and quick access to the key areas of the platform:

• Reviews & Rating - displays your current star rating and number of customer reviews.
• Analytics - access your business performance dashboard (Premium Analytics subscription required).
• Manage - takes you into the full Manage Business section to complete your profile setup.
• Share - share your business profile link with customers.
• Test Booking Experience - preview your public profile and booking flow as a customer would see it.
• Bottom navigation - switch between Business, Schedule, Messages, Notifications, and Profile.

The 7-Item Publication Checklist

Before your business page can be submitted for admin review and published to the KeepMyBooking marketplace, you must complete all seven items in the publication checklist. The checklist is visible in the Manage Business screen and shows your current progress.

Checklist overview

A timeslot defines when your business is available to accept bookings. You must add at least one timeslot before your page can be published. Timeslots control the days, hours, duration, and capacity of appointments available to customers.

To access Timeslot Management, tap the Services & Products tab in Manage Business, then tap Manage Timeslots.

Creating a timeslot

Tap the + Add New Timeslot button to open the Create Timeslot form. Complete all required fields as described below.

Timeslot fields - Part 1: Name and type

Time-Based vs Number-Based - which should you choose?

Timeslot fields - Part 2: Operating hours and availability

Timeslot fields - Part 3: Days and booking window

Once all fields are complete, tap the Add button to save your timeslot. You can add multiple timeslots for different days or shifts.

Managing Holidays and Closures

The Manage Holidays feature allows you to block out specific dates or date ranges when your business is closed. Customers will not be able to make bookings during these periods.

Adding a holiday or closure

1. From the Services & Products tab in Manage Business, tap the Manage Holidays button.
2. The Manage Holidays panel will appear. If no holidays have been added yet, the screen will show No holidays configured.
3. Tap the + Add Holiday button at the bottom of the panel.
4. Tap Date Range and select the start and end date of the closure. For a single-day closure, set the start and end date to the same day.
5. Optionally enter a Holiday Name (e.g., Christmas Day, Annual Leave) and a Description for your internal reference.
6. Tap Add to save the holiday. The blocked dates will no longer be available for customer bookings.

The Public Info & Publish tab in the Manage Business screen allows you to update and maintain all of your core business information after the initial setup. Changes made here require admin re-approval before they are reflected on your live public profile.

Saving changes and publishing

At the bottom of the Public Info & Publish tab you will find two action buttons:

• Save Changes - saves your current edits to the platform. Changes to admin-approval fields are submitted for review.
• Publish - submits your business page for admin review and publication. This button only becomes active once all 7 checklist requirements are completed.

A service is a top-level category that groups related bookable products together. For example, a spa might have a service called Thermal Pool which contains individual bookable products. You must create at least one service before you can add sub-services or products.

To add a service, tap the Services & Products tab in Manage Business, then tap the + Add Service button.

Service fields

Once all fields are complete, tap + Add Service to save. The service will appear in your Services & Products list.

A sub-service is a specific named offering that sits under a service category. Sub-services group bookable products and give customers a more detailed view of what is available. For example, under the Thermal Pool service, you might add Private Thermal Pool as a sub-service.

Once you have created a service, it will appear in the Services & Products list. Expand the service by tapping it, then tap + Add Sub-Service to create the first sub-service under it.

Sub-service fields

Tap + Add Sub-Service to save. The sub-service will appear nested under the parent service in the list. You can add multiple sub-services under a single service.

A product is the actual bookable item that a customer selects and pays for. Products sit under a sub-service and contain the pricing, the associated timeslot, a display colour for the calendar, and the appointment location. You must add at least one product to complete this checklist requirement.

To add a product, locate the sub-service in the Services & Products list, tap the three-dot menu (⋮) on the sub-service, and select Add Product from the menu.

Product fields

Requirements 5 and 6 both relate to business imagery and are managed from the Images tab in Manage Business. Both images are required before your page can be published and will be reviewed by the KeepMyBooking administration team before appearing on your live profile.

Image types

How to upload images

1. Tap the Images tab in the Manage Business screen.
2. Tap the Add Image button in the Profile Image section. Your device's photo library or camera will open.
3. Select or capture the image you want to use and confirm.
4. Repeat the process for the Cover Image section.
5. Optionally, tap + Add Image in the Gallery Images section to add additional photos.
6. Tap Save Changes at the bottom of the Public Info & Publish tab to submit your images for admin review.

The Operating Hours tab is separate from the booking timeslots you configured in Requirement 1. Operating hours represent the general opening hours displayed on your public profile - the hours customers can see your business is open. Timeslots control when customers can book; operating hours tell customers when your doors are open.

Changes to operating hours save automatically - no Save Changes button is required.

Setting your operating hours

1. Tap the Operating Hours tab in the Manage Business screen.
2. Each day of the week is listed with a toggle switch (grey = Closed, purple = Open).
3. Tap the toggle next to any day to switch it from Closed to Open. A Select Operating Hours dialog will appear.
4. Set the Open Time (when your business opens) and Close Time (when your business closes) for that day.
5. Tap Save to confirm the hours for that day. The day will now show your set hours instead of Closed.
6. Repeat for each day of the week your business operates.

The Team & Access tab allows you to add staff or business partners as team members with controlled levels of access. It also contains VIP Access Management and Blocked Users management.

Team Members

You can add multiple team members to your business account and control their level of access using role-based permissions. Each team member must have a KeepMyBooking account registered with their email address before they can be added.

Team member roles

How to add a team member

1. From the Team & Access tab, tap the + Add Member button.
2. Enter the email address of the team member you want to add. They must already have a KeepMyBooking account registered under this email.
3. Select their role (Owner, Admin, or Member) using the radio buttons.
4. Tap Add Member to send the invitation.

VIP Access Management

VIP members are designated customers who receive early booking access - they can book appointments earlier in advance than regular customers. By default, VIP members can book 720 hours (30 days) earlier than regular users. You can adjust this window in VIP Settings.

How to add a VIP member

1. From the Team & Access tab, tap the Manage VIP button.
2. On the VIP Management screen, tap + Add VIP.
3. Enter the email address of the customer you want to designate as a VIP member. They must have an active KeepMyBooking account.
4. The VIP Benefits Preview shows exactly what advantage this member will receive.
5. Tap Add VIP to confirm.

The Coupons tab allows you to create and manage promotional discount codes that customers can apply at the time of booking. Coupons are optional and not required for publication, but are a useful tool for attracting new customers and rewarding loyalty.

Coupon fields

Once all required fields are completed, tap Create to save the coupon. It will immediately be available for customers to use on applicable products within the validity period.

The Settings tab is the final tab in Manage Business and contains your most important configuration options: Stripe payment setup (Requirement 7), private business page toggle, Google Calendar integration, cancellation policies, and the Danger Zone.

Private Business Page

The Private Business Page toggle controls whether your business profile is visible to the general public in search results, or restricted to customers you specifically invite.

Google Calendar Integration

The Google Calendar integration allows confirmed customer bookings to automatically sync to your Google Calendar.

1. In the Settings tab, scroll to the Google Calendar section.
2. Tap the Connect button.
3. You will be prompted to sign in to your Google Account and grant KeepMyBooking permission to access your calendar.
4. Once connected, all new confirmed bookings will automatically appear as calendar events in your Google Calendar.

Cancellation Policies

The Cancellation Policies section allows you to configure your own cancellation terms. If no policy is configured, the Platform default applies: customers may cancel, and refunds are the amount paid less any reasonably disclosed non-refundable processing and platform fees. See our Cancellation & Refund Policy and Merchant Terms for full details.

Tap + Add Policy to create a cancellation policy for your business. Your policy settings determine:

• The cancellation window - how many hours before the appointment a customer can cancel without penalty.
• The cancellation fee - a percentage of the booking value charged if the customer cancels within the window.
• No-show fee - the penalty applied when a customer fails to attend without cancelling at all.

Danger Zone

The Danger Zone section at the bottom of the Settings tab contains two irreversible actions that should be used with extreme caution:

• Leave Team - removes you from this business account. Only available if you have transferred the Owner role to another team member first.
• Delete Business Page - permanently deletes your entire business page, including all services, products, bookings history, and settings. This action cannot be undone.

Requirement 7 is the final and most critical step before publishing. You must connect a Stripe payment account to receive customer payments. Without a connected Stripe account, confirmed bookings cannot be processed and your page cannot be published.

Stripe is a third-party payment processor. Setting up your Stripe Connect account is a one-time process. Once connected, customer payments for bookings are deposited directly into your nominated bank account via Stripe, minus the KeepMyBooking commission and Stripe processing fees.

How to set up Stripe payment

1. From the Settings tab, scroll to the Payment Settings section.
2. You will see a Payment Setup Required warning in amber: "You need to setup Stripe payment processing to publish your business."
3. Tap the blue Setup Stripe Payment button.
4. The Stripe Account Email modal will appear. Enter the email address you want to use for your Stripe account.
5. Alternatively, tap Use Business Email to automatically populate the field with your registered business email address.
6. Tap Continue. Stripe will send a verification email to the address you entered. You must open this email and follow the verification link to complete Stripe account setup.
7. Follow the on-screen instructions in the Stripe onboarding flow to provide your banking details, identity verification, and business information as required by Stripe.
8. Once your Stripe account is verified and connected, return to the KeepMyBooking app. The Payment Setup Required warning will be replaced with a confirmation that your payment is connected.
9. Your checklist progress will update to 7/7 - 100% complete.

All 7 Requirements Complete - Publishing Your Page

Once all seven checklist requirements are complete, your checklist progress bar will show 7/7 - 100%. The Publish button in the Public Info & Publish tab will become active. Follow these steps to submit your page for review:

1. Navigate to the Public Info & Publish tab in Manage Business.
2. Scroll to the bottom of the screen. Verify that the Save Changes button and the Publish button are both visible and active (not greyed out).
3. If you have made any unsaved changes to your profile information, tap Save Changes first.
4. Tap the Publish button.
5. A confirmation prompt may appear - confirm that you want to submit your page for review.
6. Your page is now submitted to the KeepMyBooking administration team for review.

The 7 Requirements - Final Summary

Chapter 2 - Complete Reference Summary

This table summarises all tabs and sections available in the Manage Business screen, for quick reference.